How to use the Enterprise Service Portal

How to use the Keyano Enterprise Service Desk to search the Service Catalog, Submit a ticket for service, or view your tickets.

Articles (9)

Pinned Article About the Enterprise Service Desk

A brief introduction to the Keyano Enterprise Service Desk

Add Services or Articles to Your Favorites

If you find yourself regularly referencing a Knowledge Base article or using a service, you can add it to your favorites to quickly access it in the future.

Browse the Service Portal

These instructions below will help you navigate Keyano services available to you.

Search the Service Portal

These instructions below will help you search for Keyano services available to you.

Sign In to the Enterprise Service Portal

This article will help you navigate the sign in to the Enterprise Service Portal.

Submit a Ticket in the Service Portal

This article will help you navigate the Service Portal to submit a ticket or service request.

Switch Between Service Catalogues

These instructions below will help you navigate between the available Keyano catalogues within the Service portals.

View your Tickets in the Service Portal

You can use the Service Portal to view, comment on, or update your existing ticket requests.

Withdraw a Ticket in the Service Portal

This article will help you cancel or withdraw an open ticket.