Setting-up Multi-Factor Authentication (MFA)


To help keep your Keyano account secure, we've added Microsoft Multi-Factor Authentication (MFA). This means you'll need to provide a second form of verification when accessing resources like Microsoft Teams, your Keyano email, and other services. You have two options for MFA:

  • SMS (text message): A code will be sent to your mobile device via text.
  • Microsoft Authenticator app: You'll receive a notification on your mobile device that you'll need to approve to sign in.

Setting up MFA is easy, and helps keep your Keyano account secure.

Getting Started

  1. Open your web browser and visit the website
  2. Type in your Keyano email address in the designated field
  3. Enter your password in the next field
    • If your password has been reset or expired, or if it's your first time signing in, you may be prompted to change it. You can find more information on password requirements here.
  4. After entering your login details, you will receive a message saying "More information required". Simply click the "Next" button to proceed to the MFA setup page

How-to Setup SMS Authentication

  1. When you get to this screen, click on "I want to set up a different method"
  2. Uploaded Image (Thumbnail)On the Add a method page, select Phone from the drop down list, then select "Add".
  3. On the Phone page, type in your phone number.
  4. Pick the method by which you want to receive the MFA code:
    • (Default): Send me a code by text message
    • Call meUploaded Image (Thumbnail)
  5. Press the "Next" button to continue
  6. Microsoft will send you a verification code via text message (or call). Enter the code in the provided text box and click the "Next" button to complete the process.Uploaded Image (Thumbnail)
  7. On the final screen, you'll be asked if you'd like to stay signed in. If you're using a public or shared computer, choose "No". But, if you're using a personal device, choose "Yes" to make signing in to your Keyano email faster in the future.

How-to Setup Microsoft Authenticator App Authentication

  1. Download the Microsoft Authenticator app on your mobile device
    Uploaded Image (Thumbnail)
  2. Remain on the Set up your account page while you set up the Microsoft Authenticator app on your mobile device.
  3. Open the Microsoft Authenticator app, select to allow notifications (if prompted), select Add account from the Customize and control icon on the upper-right, and then select Work or school account
  4. Return to the Set up your account page on your computer then select Next.  

Uploaded Image (Thumbnail)


  1. Scan the provided QR code with your Microsoft Authenticator app on your mobile device.
  2. The authenticator app should successfully add your work or school account without requiring any additional information from you. However, if the QR code reader can't read the code, you can select Can't scan the QR code and manually enter the code and URL into the Microsoft Authenticator app.
  3. Select Next on the Scan the QR code page on your computer. A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account
Uploaded Image (Thumbnail)



  1. Approve the notification in the Microsoft Authenticator app, and then select Next. Your security info is updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.
  2. Once you have completed the steps, click the "Done" button. You will then be redirected to the final screen where you'll be asked if you want to stay signed in. If you're on a public or shared computer, it's recommended to select "No". But, if you're using a personal device, choose "Yes" to make signing in to your Keyano email faster in the future.



If you're having trouble with your computer and think it might be related to the information in this article, don't worry! You can easily get help from the ITS department.

Just follow these simple steps:

  1. Find the "Request Service" or "Report a Problem" button: It's located in the top left corner of the screen you're on right now.

  2. Fill out the form: Fill out the required information and describe the issue you're having with your computer.

  3. Submit the form: After you've filled out the form, click the submit button and your request will be sent to the ITS department.

It's that easy! The ITS department will receive your request and will work to resolve the issue as soon as possible. If you have any additional questions or concerns, you can reach out to the ITS department for further assistance.

Report A Problem with Multi Factor Authentication of Self Service Password Reset Print Article


Article ID: 4925
Tue 1/31/23 12:59 PM
Thu 4/4/24 11:39 AM