Forgot my password

Use this article if you cannot sign in and need to reset your Keyano password using your recovery methods.

Before you start
  • Use a new browser window (or an InPrivate window) to avoid cached sign-in issues.
  • You must enter your full Keyano email address at sign-in.
  • You will need access to your account recovery options (email and/or phone).

Step by step: Reset your password

  1. Open Keyano Mail and begin signing in:
    https://keyanomail.ca
    Enter your full email address at the username prompt.
  2. On the password screen, select Forgot my password.
  3. If prompted, complete the verification step (captcha). This helps prevent automated reset attempts.
  4. Verify your identity using the recovery options shown.
    Depending on your account setup, you may need to complete two verification steps.
  5. Create a new password and confirm it.
    Make sure your password is unique and meets Keyano security requirements.
  6. Test your sign-in right away:
    1. Sign in to Keyano Mail.
    2. Then sign in to iLearn to confirm everything works.

If Keyano Mail is not working

You can also try Microsoft’s account security / password recovery tools here: https://mysignins.microsoft.com/security-info

If you see a message saying to contact your administrator, it may mean self-service reset is not available for your account.

Microsoft help video (optional)

Microsoft has a walkthrough page (with training resources) for Self-Service Password Reset: https://learn.microsoft.com/en-us/entra/identity/authentication/tutorial-enable-sspr

Need help?

If you cannot complete the reset steps (for example, you do not have access to your recovery email or phone), submit an ITS request and we will help you regain access.

  1. Click HERE button in the top left of this page.
  2. Fill out the form with as much detail as possible.
  3. Submit the request and ITS will follow up with you.
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