Search the Service Portal

Overview

he Keyano Enterprise Service Desk system supports multiple administrative departments.  The Service Portal provides a number of ways to find services, information, and assistance.  The Keyano Service Portal provides a number of ways to find services, information, and assistance. The instructions below will help you navigate the services available to you. If you're unable to locate the desired service, or knowledge article, you can easily Switch Between Service Cataloges.

In this article:

• From the Home Page
• Searching Using the Search Bar or Globe Icon
• Services
  • Searching by Category
• Knowledge Base
  • Searching by Category

How do I use this technology?

From the Home Page

The home page of the Keyano Enterprise Service Portal provides a search bar allowing you to quickly locate self-help documentation, or services to submit a ticket requesting assistance.

You can also click the Services button on the top navigation bar to go directly to the Service Catalog where you can browse for information, or assistance on a wide range of available services. Additionally, you can click the Knowledge Base button to access a wide range of informative, and self-help documentation.

Searching Using the Search Bar or Globe Icon

1. Access the Client Portal at Client Portal Home.
2. When prompted, login with your Keyano identity.
3. In the top-right corner, click the Filter your search by categories button to the left of the Search the client portal text field.
   
   
    
4. From the options, click either the Knowledge Base, or Service Catalog to target your search in the desired area.
   
   
    
5. Enter your search terms in the Search the client portal text field,
6. and press Enter or click the Search button.
7. Scroll through the results to find the service, or knowledge article you are interested in, or use the search bar at the top of the page to search again.

Services

Searching by Category

1. Access the Client Portal at Client Portal Home.
2. When prompted, login with your Keyano identity.
3. On the Client Portal home page click Services.
4. On the navigation sub-menu click Search.
5. The Search page will appear, enter the desired term(s) in the search field, and optionally use the Category field to select a specific category to narrow the focus of the search.
6. Click Search.
7. Look through the search results for the service you're looking for.

Knowledge Base

Searching by Category

1. Access the Client Portal at Client Portal Home.
2. When prompted, login with your Keyano identity.
3. On the Client Portal home page click Knowledge Base.
4. On the navigation sub-menu click Search.
5. The Search page will appear, enter the desired term(s) in the search field, and optionally use the Category field to select a specific category to narrow the focus of the search.
6. Click Search.
7. Look through the search results for the knowledge articles you're looking for.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate form from our Service Catalog. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.