Browse the Service Portal

Overview

The Keyano Enterprise Service Desk (ESD) system supports multiple administrative departments.  The Service Portal provides a number of ways to find services, information, and assistance. The instructions below will help you navigate the services available to you. If you're unable to locate the desired service, or knowledge article, you can easily Switch Between Services.

In this article:

• From the Home Page
• Services
  • Browse by Category
• Knowledge Base
  • Browse by Category

How do I use this technology?

From the Home Page

The home page of the Service Portal provides a search bar allowing you to quickly locate self-help documentation, or services to submit a ticket requesting assistance.

You can also click the Services button on the top navigation bar to go directly to the Service Catalog where you can browse for information, or assistance on a wide range of available services. Additionally, you can click the Knowledge Base button to access a wide range of informative, and self-help documentation.

Services

Browse by Category

1. Access the Service Portal at Client Portal Home
2. When prompted, Sign in with your Keyano credentials.
3. On the Service Portal home page click Services.
4. In the Service Catalog read the category titles, and descriptions to select an appropriate category.
5. Click the Category Title to display sub-categories, and services available.
6. When you've locked an appropriate service click the service name.

Knowledge Base

Browse by Category

1. Access the Service Portal at Client Portal Home
2. When prompted, Sign in with your Keyano credentials
3. On the Service Portal home page click Knowledge Base.
4. In the Knowledge Base read the category titles, and descriptions to select an appropriate category.
5. Click the Category Title to display sub-categories, and articles available.
6. When you've locked an appropriate article click the article name.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Service form. Requests generate a Ticket which will be worked in order received and urgency by Keyano Employees with the knowledge and permissions to assist with the request.