Knowledge Base

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Information Technology Services

All ITS Knowledge base (KB) articles are available here.
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Articles (4)

Pinned Article Accessing Keyano Campus Wi-Fi

Information on connecting to Keyano WIFI.

Pinned Article How to log into Keyano College client portal?

The client portal is the main tool for Keyano College staff to to receive, monitor, work and track all requests for ITS service and has a rich Knowledge Base of articles to assist in "How To" get ITS services. This article is written to show how to log in and access the features of the client portal.

Pinned Article How to open a ticket on the Keyano College client portal?

A new on-line system for submitting and tracking ITS service requests is being implemented in Keyano. The Keyano College Client Portal provides faculty, staff and students with the ability to electronically submit their requests by opening tickets for each of the services listed in our Service Catalogue. Users can then track progress made on their tickets and provide feedback directly to ITS technician assigned to service request.

Tips for using TeamDynamix

How to search in TeamDynamix, adding an article to your favorites, checking the status of your tickets in the portal.