View your Tickets in the Service Portal

Overview

You can use the Enterprise Service Portal to view, comment on, or update any of your existing ticket requests.

How do I use this technology?

1. Navigate to the ESM Service Portal at Client Portal Home (teamdynamix.com)
2. When prompted, login with your Keyano Identity.
3. At the top of the page, click Services.
   
   
4. Underneath the primary navigation bar, is a sub-navigation bar, click Ticket Requests.
   
   
5. A list of all tickets where you are the requestor, or have been added as a contact, that are new, in process, or on hold will be displayed.
   
   
    
6. To view the details of a ticket, click the ticket's Title.

Tip

You can use the filters at the top to search for tickets by status class (i.e. open, closed, etc.), department, service, date range, and more.

Important

You need to select the checkbox labeled,  Include requests from my accounts / departments  to view tickets submitted by individuals within your department, 

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate form from our Service Catalog. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.