Withdraw a Ticket in the Service Portal

Overview

If you no longer need work done on an open ticket, you can send a comment to the individual assigned to the ticket to cancel the requested work.

How do I use this technology?

1. Navigate to the ESD Service Portal at Client Portal Home (teamdynamix.com)
2. When prompted, login with your Keyano Identity.
3. At the top of the page click Services.
4. On the sub-menu that appears, click Ticket Requests.
5. Click the name of the ticket you would like to withdraw.
6. Click the Comment button
   1. Click the Notify field to display a list of people and/or groups associated with the ticket.
   2. Click group listed as (Responsible Group).
   3. Enter the reason for requesting the ticket to be withdrawn/canceled.
7. Click Save.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate form from our Service Catalog. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.