Information & Support for Students

Student Specific Technology Services
Resources and Guides
Technology Training and Education

Categories (6)

Start Here

Get started with Keyano College IT services. Learn what we can help you with, how to contact the Service Desk, and where to find the most common tools and resources you’ll use as a student.
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Accounts & Access

Learn how to activate your Keyano account, reset your password, set up multi-factor authentication (MFA), and keep your contact information up to date so you can access email, Moodle, Teams, VDI, and other Keyano resources.
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Learning Tools & Platforms

Moodle – Login, finding courses, and fixing “account suspended” or access issues.
Microsoft 365 – Email, Teams, OneDrive, and Office apps.
Self Service – Viewing schedules, registering for classes, paying tuition.
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On-Campus Technology

Wi-Fi Access – Connecting laptops, phones, and tablets to campus Wi-Fi.
Computer Labs – Locations, hours, and available software.
Printing & Copying – Using Follow Me printing, print credits, and reprographics requests.
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Personal Devices & Software

Guides to help you set up, use, and troubleshoot your tech at Keyano.
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Troubleshooting

Can’t Log In – Checklist before contacting ITS.
Course Missing in Moodle – When to contact the instructor vs. ITS.
Email Not Working – Common fixes.
Printing Issues – Steps to clear and reprint.
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