Troubleshooting

Sometimes a course may not appear in Moodle. Here’s how to know whether to contact your instructor or ITS.

How to add funds to your Keyano PaperCut Account

This article helps students prepare their devices for the semester by walking them through essential tech checks. It covers updating Windows, testing secure exam browsers, verifying Keyano account and MFA setup, and ensuring browsers and internet are ready for online learning. Includes direct links for updates, browser checks, and IT help.

Having trouble with your device when trying to access Keyano services like Moodle, LockDown Browser, or Microsoft Office? Try the steps below to fix the most common issues before submitting a support request.