How to Work Remotely with VDI (Virtual Desktop)

Access Keyano VDI with Omnissa Horizon

Use the Omnissa (VMware) Horizon Client to securely access Keyano applications and resources while working remotely.

Introduction

This article explains how to access Keyano resources and applications while working remotely using VDI (Virtual Desktop Infrastructure). Through VDI, you can access Connect, shared drives, and department-specific applications such as ReQlogic, Great Plains, and PowerCampus.

Keyano-managed computers already have the Omnissa (VMware) Horizon Client installed, which is the recommended way to access the virtual desktop environment.

Info: Microsoft Office, Teams, Outlook, OneDrive, and more can be accessed anywhere by visiting https://desktop.office.com and signing in with your Keyano credentials.

1) Recommended Method: Use the Omnissa Horizon Client

Follow the steps below to connect using the Omnissa (VMware) Horizon Client installed on your computer.

Omnissa Horizon Client – Application Icon  

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The application used to access Keyano’s virtual desktop environment.

  1. Open your Start Menu.
  2. Search for Omnissa Horizon Client.
    Note: Some versions may still display the name VMware Horizon Client. These are the same application.
  3. Click the application to open it.
  4. Double-click the cloud icon labelled desktop.keyano.ca.

Add Server (First-Time Setup)

Select Add Server if this is your first time connecting to Keyano VDI.

Connection Server Address

Enter desktop.keyano.ca and select Connect.

Allow Omnissa Horizon Client to Open

When prompted, select Open. You may choose “Always allow” to avoid future prompts.

  1. Sign in using your full Keyano email address.
  2. Enter your Keyano password when prompted.
  3. Once signed in, you will see one or more virtual desktop options depending on your role or department.

Select Your Virtual Desktop

Choose the virtual desktop assigned to you based on your role or department.

  1. Double-click the virtual desktop you want to use.
  2. The virtual desktop will open and can be used like a regular Keyano computer.
Tip: The virtual desktop opens in full screen by default.
To exit full screen, select Exit Fullscreen from the top menu bar. If the menu bar is hidden, move your mouse to the top center of the screen to display it.

2) Alternative Method: Access VDI Using a Web Browser

Use this option only if you are unable to access the Omnissa Horizon Client.

  1. Open a supported web browser (Chrome, Edge, Firefox, or Safari).
  2. Go to https://desktop.keyano.ca.
  3. Select VMware Horizon HTML Access.
  4. Sign in using your full Keyano email address.
  5. Select the virtual desktop you want to use.
Warning: When using the web version, your local computer taskbar and the virtual desktop taskbar may appear close together. Ensure you are opening applications inside the virtual desktop.
Need Help? If you are unable to connect or are unsure which virtual desktop to select, submit a ticket here .
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