Student Technical Support

Support is available for login issues with Self Service, Keyano Email, and Moodle, as well as password resets, Multi-Factor Authentication (MFA), and general account access. Limited help is provided for academic software such as Microsoft 365, Moodle, and LockDown Browser.

For troubleshooting, see the Student IT Support Guide. https://keyano.teamdynamix.com/TDClient/151/Por...

Note: ITS does not repair personal devices—support is limited to ensuring student devices can access required systems and services.

Services (2)

Student Login and MFA Support

Request a password reset or update MFA settings for external accounts associated with Keyano systems. Username or email required; specify MFA update details if applicable.

Student Software and Device Support

Use this form to report issues accessing Keyano College systems such as Moodle, Microsoft Office, LockDown Browser, or if you’re having trouble connecting to the internet or using your device for academic purposes.

This form is intended for basic troubleshooting and support only.