Student Technical Support

This category includes technology-related support and service requests from students.

Support is available for login issues with Self Service, Keyano Email, and Moodle, as well as password resets, Multi-Factor Authentication (MFA), and general account access concerns.

Limited assistance is also provided for academic software such as Microsoft Office, Moodle, and LockDown Browser.

For basic troubleshooting, please visit:
👉 https://keyano.teamdynamix.com/TDClient/151/Por...

Please Note:

ITS does not repair or perform maintenance on personal devices. Support is limited to ensuring student-owned devices can access the systems and services required for learning at Keyano College.

Services (2)

Student Login and MFA Support

Request a password reset or update MFA settings for external accounts associated with Keyano systems. Username or email required; specify MFA update details if applicable.

Student Software and Device Support

Use this form to report issues accessing Keyano College systems such as Moodle, Microsoft Office, LockDown Browser, or if you’re having trouble connecting to the internet or using your device for academic purposes.

This form is intended for basic troubleshooting and support only.