Student Software and Device Support

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Use this form to report issues accessing Keyano College systems such as Moodle, Microsoft Office, LockDown Browser, or if you’re having trouble connecting to the internet or using your device for academic purposes.

This form is intended for basic troubleshooting and support only.

Student Software and Device Support

Use this form to report issues accessing Keyano College systems such as Moodle, Microsoft Office, LockDown Browser, or if you’re having trouble connecting to the internet or using your device for academic purposes.

This form is intended for basic troubleshooting and support only.

PLEASE NOTE: ITS does not install software, repair devices, or perform hardware maintenance on personal laptops, tablets, or phones.

If your device needs repairs or software installation, please contact a certified technician (e.g., Staples, Best Buy Geek Squad).

Student Name

Student Email Address - Enter Below

Student ID Number - Enter Below

Device Type

What are you trying to use?

Brief Description of the Issue

Screenshot or Attachment

File attachments associated with the ticket.

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I understand that ITS does not repair personal devices or install software.

Yes

Other Fields

Your name

Your email address

Your phone number

Verification Code