Troubleshooting Keyano-Public Wireless

Introduction

Having trouble connecting to Keyano-Public? Don't worry, we've got you covered! Here's a quick troubleshooting guide to help you resolve common issues:

Is my device supported?

For a stable and secure connection to Keyano-Public, make sure your device and internet browser are both up-to-date. To confirm your device is ready to go, you can check these links based on your operating system:

• Windows: Check Windows Support
• Android: Check Android Support
• Apple iOS: Check iOS Support
• Apple iPadOS: Check iPadOS Support
• Apple macOS: Check macOS Support

By using a compatible device, you help ensure that your connection is reliable and improve the network's overall security. Non-compatible devices may have difficulty or be unable to connect to the wireless network. 

For more details on using Keyano-Public, please refer to our terms and conditions.

Basic Troubleshooting

These steps are intended as a general guide and may not exactly match the settings or options on your specific device due to variations in software versions, manufacturer customizations, or other factors. For issues that aren't resolved through these steps, additional troubleshooting or expert consultation may be necessary.

What to Do When Terms & Conditions Page Doesn't Appear

If you didn't get a prompt to "Sign in to Wi-Fi network" or weren't redirected to the Keyano-Public Terms & Conditions page, just open your web browser and do a quick search. You should be automatically redirected to the Terms & Conditions page. Otherwise, you can follow the steps for your operating system below to forget the network and connect again.

Note: On mobile, you might need to turn off your cellular data to get redirected properly.

Windows

1. Check Network Connection: Right-click on the Wi-Fi icon in the taskbar, then select "Troubleshoot problems."
2. Forget Network: Go to Settings > Network & Internet > Wi-Fi, click on "Manage known networks," then forget "Keyano-Public" and reconnect.
3. (Advanced) Flush DNS: Open Command Prompt as administrator and run ipconfig /flushdns.

Android

1. Wi-Fi Off and On: Turn Wi-Fi off and then back on from the quick settings or settings app.
2. Forget Network: Go to Settings > Network & Internet > Wi-Fi, tap on "Keyano-Public" and then tap "Forget."
3. Disable Randomized MAC: Some Android devices use a randomized MAC address for enhanced security, but this can cause connection issues. Go to Settings > Network & Internet > Wi-Fi > Keyano-Public > Advanced and set "MAC Address Type" to "Use device MAC" or "Use phone MAC."
4. (Advanced) Reset Network Settings: Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.

Apple iOS/iPadOS

1. Toggle Airplane Mode: Swipe into the Control Center and turn Airplane Mode on and off.
2. Forget Network: Go to Settings > Wi-Fi, tap the "i" next to "Keyano-Public," then tap "Forget This Network."
3. (Advanced) Reset Network Settings: Go to Settings > General > Reset > Reset Network Settings (this will also reset your cellular settings).

Apple macOS

1. Check Network Diagnostics: Go to Apple Menu > System Preferences > Network, then click "Assist Me" at the bottom.
2. Forget Network: Go to System Preferences > Network > Advanced > Wi-Fi, then remove "Keyano-Public" from the list and reconnect.
3. Renew DHCP Lease: Go to System Preferences > Network > Advanced > TCP/IP, then click "Renew DHCP Lease.

Software Conflicts

Certain software like security suites or VPN services can interfere with your connection to Keyano-Public. These applications may block or limit connectivity in various ways. If you're experiencing issues, consider temporarily disabling these services for troubleshooting. Here's how you can do it for common software types:

• Security Software: Typically, you can disable this from the system tray. Right-click the software icon and look for an option like "Disable Protection" or "Pause Protection."
• VPN Services: Open your VPN application and disconnect it. Some applications also have a setting to disable them from starting automatically when your device boots up.

FAQ Section

This section addresses the most commonly asked questions about using Keyano-Public:

• What Happens After 12 Hours of Connection?
  • After 12 hours, you'll be automatically disconnected from Keyano-Public. You'll need to reconnect and re-accept the terms and conditions to continue using the network.
  • Why Am I Asked to Accept Terms and Conditions Again?
    • Accepting the terms and conditions is a requirement each time you connect to Keyano-Public. This ensures all users are aware of and agree to the network's usage guidelines.
• Why Might My Connection Be Slow?
  • Several factors, like your distance from the access point, network congestion, or other electronic interference, could affect your connection speed. If things seem sluggish, you may want to get closer to a Wi-Fi access point.
• Is It Okay to Connect Multiple Devices?
  • You're welcome to connect more than one device.
• How Secure Is Keyano-Public?
  • Keyano-Public is an open network and, like all open networks, it's less secure than a private one. Always be cautious when transmitting sensitive information.
    • Added Security: We strongly suggest using a well-regarded Virtual Private Network (VPN) when connecting to any public or open network. A VPN helps safeguard your online activity by encrypting your data, adding another level of protection against unauthorized access or surveillance. We encourage all Keyano-Public users to consider this additional safety measure.
• I Cannot Access... (Connect, Network Drives, Printing, etc.)
  • The Keyano-Public network does not provide access to Keyano College's internal resources, including Connect, the Q: Drive, other restricted services, or printing capabilities. For staff and students who need access to these services, connecting via the Virtual Desktop Infrastructure (VDI) is recommended.