What Keyano ITS Can and Cannot Do for Students?

Tags help

What ITS Can Help With

  • Accounts & Passwords – Resetting or unlocking your Keyano account.

  • Wi-Fi & Internet – Connecting your devices to Keyano’s wireless network.

  • MFA (Multi-Factor Authentication) – Setup or troubleshooting.

  • Campus Computers & Printing – Logging in, printing, or access issues.

  • Software Access – Support for Microsoft 365, Moodle login, and VDI (Virtual Desktop).

 

What ITS Cannot Help With

  • Course Registration – Adding, dropping, or changing classes (Registrar’s Office).

  • Grades or Coursework – Assignments, marks, and feedback (your Instructor).

  • Tuition or Fees – Payments, refunds, and financial questions (Registrar/Finance).

  • Course Availability – If a course isn’t showing in Moodle but you’re registered, check with your Instructor.

 

Where to Go for Help

  • Registrar’s Office – Registration, tuition, transcripts.

  • Your Instructor – Course materials, grades, course not published in Moodle.

  • Library Services – Borrow IT equipment, book study spaces, or get research help.

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