What Keyano ITS Can and Cannot Do for Students?

ITS helps with your Keyano accounts, Wi-Fi, and campus tech — but for courses, registration, or tuition, contact your instructor or Registrar.

What ITS Can Help With

• Accounts & Passwords – Resetting or unlocking your Keyano account.

• Wi-Fi & Internet – Connecting your devices to Keyano’s wireless network.

• MFA (Multi-Factor Authentication) – Setup or troubleshooting.

• Campus Computers & Printing – Logging in, printing, or access issues.

• Software Access – Support for Microsoft 365, Moodle login, and VDI (Virtual Desktop).

 

What ITS Cannot Help With

• Course Registration – Adding, dropping, or changing classes (Registrar’s Office).

• Grades or Coursework – Assignments, marks, and feedback (your Instructor).

• Tuition or Fees – Payments, refunds, and financial questions (Registrar/Finance).

• Course Availability – If a course isn’t showing in Moodle but you’re registered, check with your Instructor.

 

Where to Go for Help

• Registrar’s Office – Registration, tuition, transcripts.

• Your Instructor – Course materials, grades, course not published in Moodle.

• Library Services – Borrow IT equipment, book study spaces, or get research help.