When IT resets your Multi-Factor Authentication (MFA), the setup process must be completed correctly. If old browser windows or saved sessions are still open, MFA may not fully reset, and you may continue to receive errors.

Following the steps below — especially using a new InPrivate / Incognito browser window — ensures MFA is set up cleanly and works properly.

Step 1: Close All Browser Windows

Completely close all internet browser windows (Chrome, Edge, Safari, Firefox). This clears any existing login sessions that may interfere with MFA setup.

Step 2: Open a New InPrivate / Incognito Window

Open a new private browsing window. This provides a clean session and avoids cached login data.

• Microsoft Edge: InPrivate window
• Google Chrome: Incognito window
• Safari: Private window
• Firefox: Private window

Step 3: Set Up MFA Starting with Keyano Email

In the new InPrivate/Incognito window:

1. Go to https://keyanomail.ca
2. Sign in with your Keyano student email address and password
3. Follow the on-screen prompts to set up MFA
4. Complete all steps until setup is confirmed

Step 4: Verify Access to iLearn

After MFA setup is complete, continue using the same InPrivate/Incognito window to confirm everything works.

1. Go to https://ilearn.keyano.ca
2. Sign in with your Keyano student account
3. Confirm you can access your courses without errors

Common Issues and Fixes

• MFA error still appears: Ensure all browser windows were closed and that you are using an InPrivate/Incognito window.
• Repeated login prompts: Restart your browser and repeat the steps from the beginning.
• Authenticator app not prompting: Make sure notifications are enabled on your device and that the correct account was added.