Student Multifactor Authentication (MFA) Issue

Title

A short description to explain the nature of a ticket.

Student Password or MFA Ticket

Student Name

What issue are you experiencing?

Password issue (forgotten, expired, or locked)

Multi-Factor Authentication (MFA) issue (new phone, app not working, prompts not appearing)

I don’t know my username

I am locked out of my account

Student Verification - Please include at least 2 of the following verifications

Student @keyanomail Address

Student Date of Birth

Student ID Number

Other - Please describe Below

Keyano Email Address (if available)

Please enter a personal email address (not @keyanomail.ca). We’ll use this to contact you if your Keyano account is affected.

Please enter your date of birth. (MM/DD/YYYY)

Student ID Number - Numbers only, no dashes (-) Enter Below

Please include any new phone number you would like registered for MFA, along with any other verification information requested on the form.

Your name

Your email address

Verification Code

Other Fields