Setting-up Multi-Factor Authentication (MFA)

This article explains how to sign in to your Keyano account and manage your Multi-Factor Authentication (MFA) information, including updating your phone number or removing an authentication method.

Prefer to watch instead?

Microsoft provides a short, general video explaining MFA and what setup looks like:
▶ Watch: Overview of Microsoft Multi-Factor Authentication

Getting Started

Before you can update your MFA information, you must sign in to your Keyano account.

  1. Open your web browser and go to https://keyanomail.ca.
  2. Enter your Keyano email address.
  3. Enter your password.
Note: If your password has been reset, has expired, or this is your first time signing in, you may be prompted to change it before continuing.

After signing in, you may see a message that says “More information required”. Click Next to continue.

If your screen looks different than expected, you can watch Microsoft’s overview video here:
▶ Watch: Microsoft MFA overview

Access Your Account Settings

  1. Once logged in to Keyano Webmail, click your account icon in the top-right corner of the screen.
  2. Select View account.
    If you do not have a profile photo, you will see your initials instead.

This will open your Microsoft account portal.

Manage Your MFA (Security Info)

On the Security info page, you will see a list of authentication methods linked to your account. From this screen, you can:

  • Change your default sign-in method
  • Update your phone number
  • Add or remove an authentication method
Tip: If you get stuck or see errors while updating your security info, try again using a clean browser session (private/incognito window). You can also watch the Microsoft MFA overview video:
▶ Watch: Microsoft MFA overview

Change Your Phone Number

  1. On the Security info page, find the phone number you want to update.
  2. Click Change next to the phone number.
  3. Enter your new phone number.
  4. Select how you want to confirm the change (text or call).
  5. Click Next.
  6. Enter the verification code you receive.
  7. Click Next.
  8. When you see the confirmation with a green check mark, click Done.

Remove an Authentication Method

You can remove any authentication method, including Microsoft Authenticator or a phone number.

  1. On the Security info page, locate the authentication method you want to remove.
  2. Click Delete next to that method.
  3. Sign in again using one of your remaining authentication methods to confirm your identity.
Important: Always keep at least one authentication method on your account. Removing all methods may prevent you from signing in.

Need Help?

If you are unable to update your MFA information or sign in, ITS can help.

You can also rewatch Microsoft’s general MFA overview video:
▶ Watch: Overview of Microsoft Multi-Factor Authentication

Request support:
  1. Click HERE
  2. Include what you were trying to change (phone number, default method, removing a method).
  3. Click Sent to IT Support Button.
100% helpful - 1 review
Report A Problem with Multi Factor Authentication of Self Service Password Reset Print Article