Course Missing in Moodle – Who to Contact (Instructor or ITS)

Sometimes a course may not appear in Moodle. Here’s how to know whether to contact your instructor or ITS.

Step 1: Check Your Registration in Self Service

• Log in to Self Service.

• Make sure you are officially registered in the course.

  • If you don’t see the course in Self Service, contact the Registrar’s Office.

Step 2: Check Course Start / Publish

• Has the course started yet?

• Instructors decide when to publish courses.

  • If the instructor hasn’t published it, you won’t see it on Moodle until they do.

Step 3: If the Course Still Doesn’t Show

• Contact your instructor first to confirm the course has been published.

• If the instructor confirms it is published and you are registered → move to Step 4.

Step 4: Technical Issues (ITS Helpdesk)

• If you get login errors in Moodle.

• If you are registered and the course is published, but it still does not appear.

• In this case, submit a ticket through the Helpdesk Portal.