Moodle

This article covers the essentials of using Moodle, including how to log in, find your courses, and resolve common access issues such as suspended accounts.

1. Login to Moodle

1. Go to Moodle/iLearn (update with your link).

2. Enter your Keyano username and password (same as your computer/Office 365 login).

3. Click Login.

Troubleshooting:

• If you forgot your password, reset it via the Password Reset Portal.

• If you see “Account Suspended,” see the section below.

2. Finding Your Courses

1. Once logged in, select Dashboard from the left menu.

2. Your enrolled courses will appear under My Courses.

3. If you don’t see a course:

   • Confirm with your instructor that it is published.

   • Check the MyKeys Portal to ensure you are registered.

3. Fixing “Account Suspended” or Access Issues

• Account Suspended:

  • This usually happens if tuition fees are unpaid or registration is incomplete.

  • Confirm your registration and make any necessary payments in the MyKeys Portal.

• Still can’t log in? Submit a ticket at the Helpdesk Portal.

 

1. Login to Moodle

1. Go to Moodle/iLearn (update with your link).

2. Enter your Keyano username and password (same as your computer/Office 365 login).

3. Click Login.

Troubleshooting:

• If you forgot your password, reset it via Password Reset Portal.

• If you see “Account Suspended,” see the guide below.

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2. Finding Your Courses

1. Once logged in, select Dashboard from the left menu.

2. Your enrolled courses will appear under “My Courses.”

3. If you don’t see a course:

   • Confirm with your instructor that it is published.

   • Check Self Service to ensure you are registered.

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3. Fixing “Account Suspended” or Access Issues

• Account Suspended:

  • This usually happens if tuition fees are unpaid or registration is incomplete.

  • Confirm your registration and fees in Self Service.

• Still can’t log in? Submit a ticket at Helpdesk Portal.