What We Can Do:
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Reset Your Keyano Password: If you're locked out or just in need of a fresh start, we've got your back. Please try following the guide on our website to streamline the process before reaching out.
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Update Your MFA Phone Number: Keeping your multi-factor authentication up-to-date is crucial for your security. Contact us to update your MFA settings and ensure you're protected.
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Assist with Campus Network Issues: If you're struggling to connect to Wi-Fi on campus or having trouble accessing Keyano's online resources, don't fret. We're here to troubleshoot and get you back online in no time.
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Support Keyano Email Accounts: Run into an issue with your Keyano College email? From setup to recovery of emails, we're your go-to support team.
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Moodle Issues: If you're experiencing issues with Moodle, consult your instructor before submitting a ticket.
What We Cannot Do:
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Update Your Personal Computer's Software or Operating System: We're all about helping you succeed, but updating your personal computer's software or OS is a journey you'll need to embark on solo.
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Repair Personal Devices: Got a glitchy laptop, tablet, or smartphone? We feel your pain, but you'll need to seek out a professional repair service for these personal tech troubles. Click HERE for a list of a few local computer repair shops. Please note that we do not endorse any of the following; they are for reference only.
Please Visit the Library for Assistance With the Following:
Alternatively, please see the Library's LIBGuide on technology assistance for more detailed information.
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Provide Access to Campus Software: In search of specialized software for your studies? The library is your gateway to accessing the vast array of applications available to Keyano College students.
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Guide You Through Classroom Technology: Facing challenges with the tech in your classroom, from smartboards to projectors? The library staff are ready and equipped to assist you in navigating these technological tools.
Online Tech Guides and Tutorials:
Stuck on a tech issue? Check out our comprehensive online guides and tutorials for step-by-step assistance. Whether it’s resetting your Keyano password, updating your MFA phone number, or configuring your device for campus Wi-Fi, our online resources have you covered. Explore the Keyano ITS website to find quick solutions:
These resources are designed to help you resolve common issues independently, saving you time and getting you back on track faster. If you can’t find a solution, Click on the link on the right hand side of this article under Related Services / Offerings to submit a request to the ITS Team.
Local Computer Repair Shops