Safe Exam Browser (SEB) is used at Keyano College to ensure secure online testing. While SEB is effective, students occasionally experience compatibility issues. This guide outlines common problems and what instructors can do to support students before and during exams.
Step 1: Set Up a Practice Quiz in Moodle
Before exam day, create a practice quiz using SEB settings. Label it clearly (e.g., “SEB Compatibility Check – Practice Only”) so students can:
Common Student Issues and How to Help
SEB won’t launch
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Likely cause: SEB not installed or wrong version
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Solution: Direct students to the SEB website to download the correct version
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Recommend restarting the device after installation
“SEB version not supported”
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Likely cause: Version mismatch with Moodle
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Solution: Check your Moodle SEB settings and let students know which version is required
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Have students uninstall and reinstall the correct version
SEB launches but screen is blank
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Likely cause: Conflicting software or system not updated
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Solution: Have students close all apps and restart their device
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Ensure they’ve installed all available Windows/macOS updates
Instructor Best Practices
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Walk through SEB in class before the exam
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Encourage students to install and test SEB early (not on exam day)
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Remind students to:
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Log in to their Keyano account to confirm password/MFA
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Fully charge and update their device
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Connect to campus Wi-Fi and test SEB onsite
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Refer students to the SEB Student Troubleshooting KB article
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Use a practice quiz to catch problems before the exam