Recommended Troubleshooting Steps

Overview

If you are experiencing technical issues, try these basic troubleshooting steps before reaching out for support. These steps can help resolve many common problems with computers, mobile devices, Internet connectivity, and web applications.

• Restart Your Device

  • Save your work and restart your computer, phone, or tablet.
  • Many issues can be resolved by refreshing your system.

• Check Your Connections

  • Verify all cables (power, network, etc.) are securely connected.
  • If using Wi-Fi, ensure you are connected to the correct network.

• Clear Your Cache and Cookies (Web Browsers)

  • Open your browser settings and clear cache and cookies.
  • Restart the browser and try again.

• Check for Known Outages

  • Visit the System Status Page to see if there is an ongoing issue affecting services.