Getting Started with Teams Phone

Keyano College uses Teams Phone in place of the traditional desk phone. It enables users to make and receive calls, hold conferences, and manage voicemail, all within the familiar Teams interface. Whether you are working from home, in the office, or on the go, Teams Phone ensures that you stay connected and productive. You can use Microsoft Teams to make and receive phone calls from the Teams app on your computer, or the Teams app on your phone, or on a physical Teams phone.

1. Teams Calling made Simple (video) 
2. Making Calls
   1. Get to Know the Calling Experience
   2. Start a Call from a Chat
   3. Use the Dial Pad
   4. Answer a Call
   5. Add Someone to a Call
   6. Make Multiple Calls at the Same Time
   7. Put a Call on Hold
   8. Transfer a Call
   9. Park a Call
3. Managing Your Calls
   1. Call Settings
   2. Call Forwarding, Call Groups, and Simultaneous Ring
   3. Merge Calls
   4. Share a Phone Line with a Delegate
   5. Check Your Voicemail
   6. View or Add Contacts
   7. View Your Call History
4. Troubleshooting Common Issues
   1. I Can't Join a Teams Meeting
   2. My Camera Isn't Working
   3. My Microphone Isn't Working
   4. My Speaker Isn't Working
   5. My Audio Quality Is Poor
   6. My Volume Is Too Low

Teams Calling made Simple (video) 

Making Calls

• Get to Know the Calling Experience
  Learn about the calling experience in Microsoft Teams: Read More

• Start a Call from a Chat
  Discover how to initiate a call from a chat in Microsoft Teams: Read More

• Use the Dial Pad
  Learn how to make a call using the dial pad in Microsoft Teams: Read More

• Answer a Call
  Discover how to answer a call in Microsoft Teams: Read More

• Add Someone to a Call
  Learn how to add someone to an ongoing call in Microsoft Teams: Read More

• Make Multiple Calls at the Same Time
  Discover how to make multiple calls simultaneously in Microsoft Teams: Read More

• Put a Call on Hold
  Learn how to place a call on hold in Microsoft Teams: Read More

• Transfer a Call
  Discover how to transfer a call in Microsoft Teams: Read More

• Park a Call
  Learn how to park a call in Microsoft Teams: Read More

Manage Your Calls

• Call Settings
  Explore how to manage your call settings in Microsoft Teams: Read More

• Call Forwarding, Call Groups, and Simultaneous Ring
  Learn about call forwarding, call groups, and simultaneous ring in Microsoft Teams: Read More

• Merge Calls
  Discover how to merge calls in Microsoft Teams: Read More

• Share a Phone Line with a Delegate
  Learn how to share a phone line with a delegate in Microsoft Teams: Read More

• Check Your Voicemail
  Discover how to check your voicemail in Microsoft Teams: Read More

• View or Add Contacts
  Learn how to view or add contacts in Microsoft Teams: Read More

• View Your Call History
  Explore how to view your call history in Microsoft Teams: Read More

Troubleshooting

Having trouble using Teams Phone? We’ve gathered some resources to help solve the peskiest issues. If these links don't resolve your issue(s), please submit a ticket here.

• I Can't Join a Teams Meeting
  Troubleshoot issues related to joining Teams meetings effectively: Read More

• My Camera Isn't Working
  Resolve problems with your camera not functioning during Teams meetings: Read More

• My Microphone Isn't Working
  Troubleshoot microphone issues to ensure clear communication in Teams meetings: Read More

• My Speaker Isn't Working
  Address problems with your speaker to hear others in Teams meetings: Read More

• My Audio Quality Is Poor
  Improve the audio quality during Teams meetings for better communication: Read More

• My Volume Is Too Low
  Adjust the volume settings in Teams to ensure optimal sound levels: Read More